
Frequently Asked Questions
How does the plan work?
The plan is easy to use!
- Obtain a Benefit Form from CompBenefits by calling our Member Services
Department (number listed below) or from our website at
www.visioncare.com
- CompBenefits will send you a personalized Benefit Form that outlines
your benefits, along with a list of providers. Then schedule your
appointment.
- Give the Benefit Form to the doctor during your first visit. You'll
pay any copayments at that time as well.
You have nothing more to do! The doctor provides you with services and
bills CompBenefits directly for the balance of your bill.
Since the plan
is designed to meet your eye care needs, optional upgrades (like frames
costing more than the plan limits, progressive lenses, or contacts that
are not medically necessary) will cost extra. However, since all upgrades
are on a wholesale basis, your cost will be lower than what you would pay
on your own.
What are the advantages of using a network provider?
Our national network of providers can provide you with one-stop
shopping. You get your eye exam and materials with nothing more than your
copayment (cosmetic options will include additional charges).
What if I want to see a provider not in your network?
If you prefer, you can visit a non-network doctor. If you do, you will
pay the doctor's regular charges and CompBenefits will reimburse you
according to the plan's non-network benefit schedule.
How can I get further questions answered?
You may contact the CompBenefits Member Services Department with any questions or
concerns at 1-800-865-3676, M-F 8am – 6pm EST. Locate us on the web at
www.compbenefits.com


* Medically necessary (prior authorization required) is
defined as 1) following cataract surgery w/o intraocular lens; 2)
correction of extreme visual acuity problems not correctable with
glasses; 3) anisometropia greater than 5.00 diopters and asthenopia
or diplopia, with spectacles; 4) Keratoconus; or 5) monocular aphakia
and/or binocular aphakia where the doctor certifies contact lenses
are medically necessary for safety and rehabilitation to a
productive life.
**This allowance is paid with the same frequency as lenses, in place of
all other benefits.
***Plan members must first contact CompBenefits for a
list of providers and to receive a Refractive Care ID card.
This schedule shows only a few of the covered
procedures. Please see your Benefit Administrator for a complete schedule.
This schedule is intended for comparison purposes only. The benefits of
each plan will be determined by the contract. For a complete listing of
benefits and exclusions and limitations, please reference your certificate
of coverage.