Contact Us
Our team is standing by to answer your questions and provide the information you need. You can find specific contact information about your plan and your programs.
Customer Service
Customer Service is staffed by representatives who are familiar with the providers and services of your dental and vision plans. Please call them whenever you have questions or need additional information that is not provided through the website. Representatives are available Monday through Friday from 8 a.m. to 9 p.m. Eastern time.
Call toll free: 1-866-890-4464
Dental claims
If seeking reimbursement for out of network charges, please send your form to:
Please send your dental claim forms to:
Dental Claims
P.O. Box 14283
Lexington, KY 40512-4283
Vision out-of-network claims
If you are seeking reimbursement for out of network charges, please send your form to:
Vision Out of Network Claims
P.O. Box 14311
Lexington, KY 40512-4311
Written Grievances
If you need to submit a written grievance, please use the following address:
Grievances and Appeals
P.O. Box 14729
Lexington, KY 40512-4729
